Effective Date: 1/1/2021
Last Updated: 5/11/2026

Welcome to Redd’s Flies. This Privacy Policy & Terms of Use explains how we collect and use information, how our website may be used, and the terms that apply when you place an order with us.

By visiting reddsflies.com or purchasing from Redd’s Flies, you agree to the terms below.

1. Information We Collect

We may collect personal information when you visit our website, place an order, contact us, create an account, leave a review, or sign up for emails or text messages.

This may include:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Payment-related information
• Customer service messages
• Website activity, device information, IP address, cookies, and similar data

We do not store full credit card numbers on our own systems. Payments are processed through secure third-party payment providers.

2. How We Use Information

We use customer information to:

• Process and fulfill orders
• Accept payments
• Ship products
• Send order confirmations and shipping updates
• Respond to customer service requests
• Manage returns, refunds, or order issues
• Improve our website and customer experience
• Prevent fraud and protect our business
• Send marketing emails or text messages if you opt in
• Measure advertising and website performance
• Comply with legal obligations

3. Sharing Information

We may share limited customer information with trusted service providers that help us operate our business, including Shopify, payment processors, shipping carriers, fulfillment providers, email/SMS marketing platforms, analytics tools, advertising platforms, fraud-prevention tools, and customer support tools.

We may also share information when required by law, to protect our rights, to prevent fraud, or in connection with a business transfer.

4. Cookies and Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the store, understand website traffic, remember preferences, improve marketing, and measure advertising performance.

You may be able to disable cookies through your browser settings, but some parts of the website may not work properly.

5. Email and SMS Marketing

If you sign up for marketing emails, you may unsubscribe at any time by clicking the unsubscribe link in our emails.

If you sign up for text messages, you may opt out by following the instructions in the message, such as replying STOP where supported. Message and data rates may apply.

Even if you unsubscribe from marketing messages, we may still send order-related messages such as confirmations, shipping updates, and customer service responses.

6. Your Privacy Choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to opt out of certain marketing, targeted advertising, or data-sharing practices.

To make a privacy request, contact us at:

Email: support@reddsflies.com

We may need to verify your identity before completing certain requests.

7. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at support@reddsflies.com.

8. Orders, Pricing, and Availability

Product prices, descriptions, availability, promotions, and shipping options may change without notice. We do our best to keep information accurate, but errors may occur.

We reserve the right to correct errors, update product information, refuse or cancel orders, limit quantities, or issue refunds when necessary, including for pricing errors, inventory issues, suspected fraud, or payment problems.

9. Shipping, Returns, and Refunds

Shipping times and delivery estimates are not guaranteed unless expressly stated. Redd’s Flies is not responsible for delays caused by carriers, weather, incorrect addresses, or other circumstances outside our control.

Returns and refunds are handled according to our current return and refund policy. Some items may be final sale or ineligible for return, including gift cards, custom orders, used items, or sale items unless otherwise required by law.

For order issues, contact us at:

Email: support@reddsflies.com

10. Product Use and Fishing Conditions

Our products are intended for lawful recreational fishing use. Customers are responsible for following all applicable fishing regulations, including local rules related to seasons, species, barbless hooks, catch limits, and permitted waters.

Fishing results depend on many factors outside our control, including weather, water conditions, fish behavior, location, presentation, and angler experience. We do not guarantee that any product will catch fish.

11. Website Content and Intellectual Property

All content on this website, including logos, branding, photos, graphics, product descriptions, text, designs, and other materials, belongs to Redd’s Flies or is used with permission.

You may not copy, reproduce, distribute, modify, or use our website content or branding without written permission.

12. Reviews, Testimonials, and Promotions

Customer reviews, testimonials, guide recommendations, ambassador content, or promotional statements should reflect honest experiences. If someone receives free products, discounts, commissions, or other benefits for promoting Redd’s Flies, that relationship should be disclosed where required.

We may moderate reviews or submitted content for spam, offensive language, irrelevant content, or inappropriate material.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, payment providers, shipping providers, or other services. We are not responsible for the content, policies, or practices of third-party websites or services.

14. Limitation of Liability

To the fullest extent permitted by law, Redd’s Flies is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our website and products are provided on an “as available” basis. We do not guarantee uninterrupted website access, error-free content, or specific fishing results.

15. Updates to This Policy

We may update this Privacy Policy & Terms of Use from time to time. The latest version will be posted on this page with the updated date.

Continued use of our website or placing an order after updates means you accept the current version.

16. Contact Us

If you have questions about this Privacy Policy & Terms of Use, your order, or our website policies, contact us at:

Redd’s Flies
Website: reddsflies.com
Email: support@reddsflies.com

 

See further information on our privacy policy.