Privacy Policy

Effective Date: 1/1/2021
Business Name: Redd’s Flies
Website: https://reddsflies.com
Contact Email: support@reddsflies.com

Redd’s Flies respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase products, communicate with us, or receive messages from us, including SMS, MMS, and RCS business messages.

1. Information We Collect

We may collect the following types of information:

Personal information you provide to us, including your name, email address, phone number, billing address, shipping address, and payment-related information when you make a purchase, create an account, contact us, sign up for marketing, or interact with our messages.

Order and transaction information, including products purchased, order history, shipping status, returns, refunds, and customer service interactions.

Messaging information, including your phone number, message preferences, opt-in status, opt-out requests, message delivery status, read or interaction data where available, and your responses to SMS, MMS, or RCS messages.

Website and device information, including IP address, browser type, device type, pages viewed, referring URLs, and interactions with our website, emails, advertisements, and marketing campaigns.

Cookies and tracking technologies, which may be used to operate our website, improve customer experience, measure advertising performance, and personalize content.

2. How We Use Your Information

We use your information to:

Process and fulfill orders, payments, shipping, returns, and customer support requests.

Send transactional messages, including order confirmations, shipping updates, delivery notifications, account notices, and customer service responses.

Send marketing communications, including promotions, product announcements, abandoned cart reminders, back-in-stock alerts, and other updates, only where permitted by law and based on your consent or communication preferences.

Provide RCS business messaging experiences, which may include branded messages, product images, buttons, suggested replies, order updates, promotional offers, and customer support conversations.

Improve our website, products, marketing, customer service, and business operations.

Prevent fraud, protect the security of our website and services, comply with legal obligations, and enforce our terms and policies.

3. SMS, MMS, and RCS Messaging

By providing your phone number and opting in to receive messages from Redd’s Flies, you agree that we may send you SMS, MMS, or RCS messages related to your orders, customer service inquiries, promotions, product updates, and other business communications.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You can opt out of marketing text messages at any time by replying STOP to any message. After you opt out, we may send a confirmation message and will stop sending marketing text messages to that phone number unless you opt in again.

For help, you may reply HELP or contact us at support@reddsflies.com.

Opting out of marketing messages does not prevent us from sending important transactional or service-related messages, such as order confirmations, shipping updates, or responses to customer support requests.

4. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate our business, including payment processors, ecommerce platforms, shipping carriers, email and text messaging providers, marketing platforms, analytics providers, fraud prevention services, and customer support tools.

These service providers may only use your information to perform services on our behalf or as otherwise permitted by law.

We may also disclose information when required to comply with legal obligations, respond to lawful requests, protect our rights, prevent fraud or abuse, or complete a business transaction such as a merger, acquisition, or sale of assets.

5. Mobile Information Sharing

We do not sell or rent mobile phone numbers or messaging consent data.

We do not share your mobile opt-in information with third parties for their own marketing purposes.

Mobile information may be shared with service providers solely as needed to deliver messages, manage messaging compliance, support customer communications, and operate our business.

6. Cookies and Analytics

We may use cookies, pixels, and similar technologies to operate our website, remember your preferences, understand how visitors use our website, measure marketing performance, and personalize your experience.

You can adjust your browser settings to refuse or remove cookies. Some website features may not function properly without cookies.

7. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

Messaging consent records, opt-out requests, and related compliance records may be retained as needed to demonstrate compliance with applicable laws and messaging requirements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information we maintain about you. You may also have the right to object to or restrict certain uses of your information.

To make a privacy request, contact us at support@reddsflies.com.

You may unsubscribe from marketing emails by using the unsubscribe link in our emails. You may opt out of marketing text messages by replying STOP.

10. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

11. Links to Other Websites

Our website or messages may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date. Your continued use of our website, services, or messaging programs after an update means you accept the revised Privacy Policy.

13. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

Redd’s Flies
Website: https://reddsflies.com
Email: support@reddsflies.com